What is Service Profit Chain in Marketing?

Learn Service Profit Chain definition in marketing with explanation to study “What is Service Profit Chain”. Study service profit chain explanation with marketing terms to review marketing course for online MBA programs.

Service Profit Chain Definition

  • Chain that links service firm profits with employee and customer satisfaction.

    Principles of Marketing by Philip T. Kotler, Gary Armstrong



Service Profit Chain Explanation

Perishability of administrations infers that administration limit can't be put away, spared, returned, or exchanged once rendered to a client. Perishability is utilized in promoting to portray the manner by which an administration limit can't be put away available to be purchased later on. Administrations can't be put away, spared, returned, or exchanged once they have been utilized. Once rendered to a client, the administration is totally devoured and can't be conveyed to another client. Administrations are transitory in two respects. Initially, the significant assets, procedures, and frameworks of an administration are relegated for conveyance during a positive period in time. For instance, a carrier can just sell situates on a plane preceding the takeoff. This administration is accessible for that positive time span. A vacant seat on a plane never can be used and charged after takeoff. Second, when the administration has been totally rendered, this specific administration irreversibly evaporates as it has been devoured by the purchaser. For instance, when a traveler on a plane has been moved to his goal, he can't be shipped again to this area as of right now.

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