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Quality Characteristics Definition and Explanation PDF | Download eBooks

Learn Quality Characteristics definition in supply chain management with explanation to study “What is Quality Characteristics”. Study quality characteristics explanation with SCM terms to review supply chain management course for online MBA programs.

Quality Characteristics Definition:

  • Various elements within the concept of quality, such as functionality, appearance, reliability, durability, recovery, etc.

    Operations Management by Nigel Slack, Alistair Brandon-Jones, Robert Johnston

Quality Characteristics Explanation:

Quality Function Deployment (QFD) is an organized way to deal with characterizing client needs or prerequisites and making an interpretation of them into explicit designs to create items to address those issues. The "voice of the client" is the term to depict these expressed and implicit client needs or necessities. The voice of the client is caught in an assortment of ways: direct dialog or meetings, studies, center gatherings, client determinations, perception, guarantee information, field reports, and so forth. This comprehension of the client needs is then outlined in an item arranging network or "place of value". These lattices are utilized to decipher higher level "what's" or needs into lower level "how's" - item prerequisites or specialized attributes to fulfill these necessities. While the Quality Function Deployment frameworks are a decent specialized instrument at each progression all the while, the networks are the methods and not the end. The genuine worth is conveying and basic leadership with QFD.

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