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Service Recovery Definition and Explanation PDF | Download eBooks

Learn Service Recovery definition in supply chain management with explanation to study “What is Service recovery”. Study service recovery explanation with SCM terms to review supply chain management course for online MBA programs.

Service Recovery Definition:

Service Recovery Explanation:

Organizations use this to recover their customers by solving their problems by converting them into loyal consumers. It is considered as the through-out process that are planned to recover dissatisfied customer into satisfied one by giving them good services. Their main focus is to resolve issues of the customers at the counter before the complaining of customers.

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