Total Quality Management: Definitions and explanations page 1 PDF | Download eBooks
Learn total quality management terms with definitions and explanations, TQM terminologies (Page 1) for MBA degree programs.
- What is Aesthetics?
While defining quality, several dimensions are considered. one of them is aesthetics which takes into account ... - What is After Sale Service?
After-sale services refer to the support provided to the customer even after the particular product is ... - What is Acceptance Sampling?
To assure quality of materials or end product, there are some techniques in practice. acceptance sampling ... - What is Common Cause Variation?
Common cause variation is a type of variation that is caused by factors which may or ... - What is Concurrent Engineering?
Typically, a normal production process includes a sequence of work, from design and development to production ... - What is Quality Control?
The process of quality control has three phases. the first phase is analysis which involves the ... - What is Quality Assurance?
It is important to assure if the products manufactured or services offered comply with the quality ... - What is Quality Management?
It is important to link the reactive and proactive approaches towards quality of products and services ... - What is Conformance?
Out of all the product quality dimensions, conformance is the most traditional one. for a product, ... - What is Contingency Theory?
Contingency theory is basically a situational approach which refers to the fact that while running a ... - What is Assurance?
Assurance is a service quality dimension that involves ability of an employee or service provider to ... - What is Customer Relationship Management?
In modern world of business, the most important aspect of a business is customers. it is ... - What is DMAIC?
Dmaic is a quality improvement process which involve five phases; design, measure, analyze, improve and control. ... - What is Design of Experiment?
To make a product, different parameters, input variables and conditions are needed to be considered. design ... - What is Durability?
Durability is a product quality dimension that shows the length of a product's life. a product ... - What is Empathy?
Empathy is one of the five service quality dimensions introduced by pz&b. a customer usually desires ... - What are Features?
One of the eight product quality dimensions is features. features are the characteristics of a product ... - What are Inbound Logistics?
Inbound logistics are associated with the movement of purchased products. it is a value chain activity ... - What is Law of Diminishing Marginal Returns?
Law of diminishing marginal returns state that keeping all the other inputs constant, at a specific ... - What are Outbound Logistics?
Outbound logistics is a value chain activity which takes place after the manufacturing is completed. this ... - What is Perceived Quality?
Quality of a product is basically how the customers perceive it. nowadays, all the efforts are ... - What is Performance?
Performance is a product quality dimension that considers a product's usage for which it was developed. ... - What is Reliability?
Reliability shows how many times a product will stop working during its useful life. when a ... - What is Responsiveness?
With the perception of a customer, it is always important to get a prompt and timely ... - What is Serviceability?
Serviceability shows how easy it is to repair a product. it also involves the time and ... - What is Supply Chain?
Supply chain is the most important concept in the modern world of manufacturing. it involves all ... - What is Transcendent?
While defining quality, david garvin discovered that quality is defined in many different ways. one of ... - What are Core Values?
An organization, while developing strategies, must consider its core values. core values are some principles that ... - What is Value Stream Mapping?
Value stream mapping comes under the area of lean management. it is a method that evaluate ... - What are Core Processes?
Core processes are a set of activities that transform raw material into finished product. activities involved ... - What is Six Sigma?
While defining six sigma by parts, the second part of the term is the greek symbol ... - What is Supplier Qualification?
The new concept of quality management involves the complete supply chain. the first step of supply ... - What is Statistical Process Control?
Statistical process control (spc) is a set of statistical techniques which are used to monitor and ... - What is Tangible?
The word tangible means "something that can be touched". in terms of quality, tangibles is a ... - What is Electronic Data Interchange (EDI)?
Electronic data interchange (edi) is a system that helps to link the supplier and the customer. ... - What is Product Design Engineering?
When quality is in question, it is important to understand that quality must be assured at ... - What are Quality Dimensions?
Quality has no specific definition. while defining quality, customers usually explain the word based on their ... - What is Life Testing?
To improve the quality of products, reliability engineering has been in practice nowadays. engineers apply the ... - What is Supplier Development?
In modern world, there is a need to develop strong relationship with suppliers. it is the ... - What is Iso 9000:2008?
Iso 9000:2008 is an international quality standard that has gained a lot of importance over the ... - What are Three Spheres of Quality?
In order to understand the broader concept of quality, three spheres of quality are studied. the ... - What is 360 Degree Evaluation?
The concept of total quality management is to apply the notion of continuous improvement in quality ... - What is Organic Organization?
The term "organic organization" was first coined by tom burns and g.m stalker in the late ... - What is Benchmarking?
Benchmarking is a process that enables a company to measure its performance in all aspects i.e. ... - What is Process Benchmarking?
Process benchmarking is a type of benchmarking that involves a company (initiator firm) to collect information ... - What is Financial Benchmarking?
An important aspect of a firm's better performance is finance. if the financial metrics are good, ... - What is Performance Benchmarking?
In performance benchmarking, the initiator firm tries to compare its performance with the best in the ... - What is Product Benchmarking?
When an organization designs a new product or wants to update an existing one, it is ... - What is Strategic Benchmarking?
Strategic benchmarking focuses on identifying the best combination of strategies that an organization uses which enables ... - What is Functional Benchmarking?
While performing functional benchmarking, the initiator firm focuses on a single function of the operations and ... - What is Juran Trilogy?
Joseph juran (born 1904) has done a lot of work in the area of quality. the ... - What is Control?
In any process, the activity of control is very important. even though, the whole process is ... - What is Breakthrough?
Breakthrough is a process-related activity which takes into account large improvements made to process by taking ... - What is Project by Project Improvement?
According to joseph juran, organizations planning for quality improvements must understand the concept of project to ... - What is Pareto Law?
Pareto law is basically an economic law given by vilfredo pareto. this law was applied by ... - What is Robust Design?
The overall concept of quality management is to produce a batch of products that does not ... - What is Quality Loss Function?
In quality control, other than the specification limits of the products, a tolerance limit is also ... - What is Licensing?
International trade has gained its importance for the past few years. it is important to become ... - What is Partnering?
International market can be targeted by joining hands with firms in another country. this way of ... - What is Globalization?
Globalization is an approach to capture international markets. the organization desiring to globalize establish a new ...