Total Quality Management: Definitions and explanations page 1 PDF Book

Learn total quality management terms with definitions and explanations, TQM terminologies (Page 1) for MBA degree programs.


  1. What is 2x2 Design?
    A factorial design is a type of designed experiment that involves two or more variables with ...
  2. What is 360 Degree Evaluation?
    The concept of total quality management is to apply the notion of continuous improvement in quality ...
  3. What is 5W2H?
    One of the most important type of benchmarking practice is business process benchmarking. for example, through ...
  4. What is Acceptable Quality Level?
    Acceptable quality level (aql) is the number of defective products that are allowed within a lot ...
  5. What is Acceptance Control Chart?
    It is necessary to monitor and control the processes that produce products. the aim of process ...
  6. What is Acceptance Sampling?
    To assure quality of materials or end product, there are some techniques in practice. acceptance sampling ...
  7. What is Accuracy?
    Dmaic allows to measure the quality characteristic of the products in its second phase called measure. ...
  8. What is Actively Solicited Customer Feedback?
    Customer feedback obtained through supplier/firm-initiated methods come under actively solicited customer feedback. the feedback data collected ...
  9. What is Activity Network Diagram?
    Activity network diagram is also known as pert (program evaluation and review technique) diagram or critical ...
  10. What is Adaptive SPC Control Chart?
    Control charts are developed to monitor a process and reduce variation in the process parameters. a ...
  11. What is Aesthetics?
    While defining quality, several dimensions are considered. one of them is aesthetics which takes into account ...
  12. What is Affinity Diagram?
    In order to solve a problem, it is important to know all the issues related to ...
  13. What is After Sale Service?
    After-sale services refer to the support provided to the customer even after the particular product is ...
  14. What is Andon?
    Visibility is an important aspect of japanese way of quality control. one of the techniques of ...
  15. What is Annuity Relationship?
    When designing and selling products or providing services, the latest trend is that employees of operation ...
  16. What are Appraisal Costs?
    For quality improvements, some steps need to be taken which can incur cost to an organization. ...
  17. What is Assurance?
    Assurance is a service quality dimension that involves ability of an employee or service provider to ...
  18. What is Attribute Control Charts?
    Statistical process control is a technique of quality improvement and control. one of the tools used ...
  19. What is Attribute?
    Attribute is something that cannot be quantified. it is basically a characteristic or feature of a ...
  20. What is Attrition?
    Attrition is a term used for the loss of employees from an organization and not replacing ...
  21. What is Auditing Procedure?
    The systematic process that guides an auditor to perform and effective audit is called auditing procedure. ...
  22. What is Auditing Standard?
    To perform efficient and effective audits, there must be some established standards that should be met. ...
  23. What is Available Time?
    An important type of data or information that can be collected through value stream mapping is ...
  24. What is Average Outgoing Quality Limit?
    Average outgoing quality (aoq) is the quality of a batch of products after applying rectifying inspection. ...
  25. What is Average Outgoing Quality?
    The products that are to be shipped to the customers must possess good quality. when inspection ...
  26. What is Average Run Length?
    While developing control charts, some important considerations must be made. two main values must be specified ...
  27. What is Award Audit?
    When organizations apply for a quality award e.g. baldrige award, state quality awards, customer awards etc., ...
  28. What are Balanced Scorecards?
    While measuring performance of an organization, some tools and techniques are used. balanced scorecard is one ...
  29. What is Baldrige Performance Excellence Program?
    Quality is not related to the day to day technical issues only rather the management of ...
  30. What is Base Lining?
    Base lining is a method that enables an organization to monitor important performance measures over time. ...
  31. What is Batch Size?
    An important metric required to develop a value stream map is batch size. batch size is ...
  32. What is Bath Tub Shaped Hazard Function?
    There are several reliability models used in the reliability studies. the most common model is bath ...
  33. What is Benchmarking?
    Benchmarking is a process that enables a company to measure its performance in all aspects i.e. ...
  34. What is Best in Class?
    In benchmarking practices, an organization compares its operations with another firm which is called target firm. ...
  35. What is Black Belt?
    For the implementation of six sigma, the roles of different people within an organization may vary. ...
  36. What is Box Plot?
    One aspect of statistics is to represent data in an appropriate manner. there are different representation ...
  37. What is Breakthrough?
    Breakthrough is a process-related activity which takes into account large improvements made to process by taking ...
  38. What is Business Case?
    In the define phase of dmaic process, the first step is to develop business case. a ...
  39. What is C Chart?
    C chart is a type of attribute control chart which is used when sample size for ...
  40. What is Catchball?
    Catchball is an approach of lean strategy where the ideas regarding strategies are circulated at all ...
  41. What is Cause and Effect Diagram?
    Cause and effect diagram is also called fish bone diagram or ishikawa diagram. for improvements, sometimes ...
  42. What is Central Limit Theorem?
    An important concept in statistics and probability is central limit theorem. central limit theorem is linked ...
  43. What is Certification Audit?
    Organizations thrive to get certifications in various areas. the organizations tend to adopt the processes necessary ...
  44. What is Chain of Customers?
    Chain of customers is the term used for the concept which shows that a worker at ...
  45. What are Chain Sampling Plans?
    When acceptance sampling is selected as a technique for quality control, it is important to choose ...
  46. What is Champion?
    For the implementation of six sigma, the roles of different people within an organization may vary. ...
  47. What are Check Sheets?
    Check sheets are related to histograms. the data used in making histograms are gathered through check ...
  48. What is Churn Reduction?
    Churn refers to the deflection of customers. it happens when the customers stop buying the products ...
  49. What is Closed-loop Corrective Action?
    When feedback from customers is collected regarding any product or service, it is analyzed and areas ...
  50. What is Closeness to Customers?
    As the new concept of marketing in specific and business in general is focused mainly on ...
  51. What is Common Cause Variation?
    Common cause variation is a type of variation that is caused by factors which may or ...
  52. What is Compensation?
    It is not possible to have a happy customer every time a product is sold or ...
  53. What are Complaint Adjustment Costs?
    There are some costs associated with the quality of the products. these costs are called quality ...
  54. What is Complaint Resolution Process?
    It is not possible to have a happy customer every time a product is sold or ...
  55. What are Complementary Products?
    Complementary products are those products that complement the demand of another product of the same product ...
  56. What is Computer Aided Design (CAD) System?
    The traditional way of designing a product was manual using boards, papers, pencils, etc. with the ...
  57. What is Computer-aided Inspection?
    With the increase in technology use, every stage of product development nowadays use technology. when a ...
  58. What is Computer-aided Testing?
    With the increase in technology use, every stage of product development nowadays uses technology. when a ...
  59. What is Concept Design?
    Concept design is the early phase of design process in which the functions of the product ...
  60. What is Concurrent Engineering?
    Typically, a normal production process includes a sequence of work, from design and development to production ...