Total Quality Management: Definitions and explanations page 2 PDF | Download eBooks
Learn total quality management terms with definitions and explanations, TQM terminologies (Page 2) for MBA degree programs.
- What is Conflict Resolution?
Conflict resolution is a function of management that is essential for a leader or manager to ... - What is Conformance?
Out of all the product quality dimensions, conformance is the most traditional one. for a product, ... - What is Consultant Audit?
Consultant audits are generally related to quality control activities. a team of consultants perform audit of ... - What is Consumer Risk?
Consumer's risk is also called type ii error. it is a risk related to acceptance sampling. ... - What is Contact Personnel?
Contact personnel are the people that are directly linked to the customers in providing any kind ... - What is Contingency Theory?
Contingency theory is basically a situational approach which refers to the fact that while running a ... - What are Continuous Sampling Plans?
Sampling plan is the determination of the way and time of data collection. a sampling plan ... - What are Control Charts?
Control charts are also called process control charts or process charts. these are used to monitor ... - What is Control Plan?
A control plan is an important requirement of iso 9000 quality management system (qms), in short, ... - What is Control?
In any process, the activity of control is very important. even though, the whole process is ... - What are Core Competencies?
Core competency is a set of skills and resources that position an organization in the market ... - What are Core Processes?
Core processes are a set of activities that transform raw material into finished product. activities involved ... - What are Core Values?
An organization, while developing strategies, must consider its core values. core values are some principles that ... - What is Corrective Action?
After the determination of a process incapability or being out of control, the next step is ... - What is Cost Benefit Analysis?
In management, selecting and qualifying projects is important. it means to determine the worth of a ... - What is Cost Parameters?
While developing control charts, different parameters are considered. cost parameters are one of them. costs parameters ... - What is Cpk?
Process capability ratio cp does not consider the process mean in the calculation. however it is ... - What are Critical Success Factors?
For quality improvement, there are some factors that must be taken into consideration. these factors show ... - What is Cross Functional Team?
Cross functional team involves people belonging to different functions of an organization i.e. production, marketing, finance ... - What is Cross Training?
Employees of an organization possess certain skills however it is important for them to polish those ... - What is Culture?
Just as a house, a city, or a country has a specific culture, an organization also ... - What is Cuscore Control Chart?
Cuscore is the short form of cumulative score. cuscore ?q? can generally be calculated as the ... - What is Customer Benefits Package?
A customer benefit package (cbp) identifies what a firm is offering as a service to the ... - What is Customer Coproduction?
Customer coproduction is a behavioral aspect of a customer in service industry. usually, when a service ... - What is Customer Defection?
Customer defection happens when the customers stop buying the products or services of an organization and ... - What is Customer Driven Quality?
The modern concept of business is "make it according to customers' needs". in today's world of ... - What are Customer Related Results?
In the modern world, everything within an organization is done to please the customer. an organization ... - What is Customer Relationship Management?
In modern world of business, the most important aspect of a business is customers. it is ... - What is Customer Retention?
One of the phase of customer relationship management is customer retention. it involves all the activities ... - What is Customer?
The user of a product or service is called a customer. usually, there is an economic ... - What is Cusum Chart?
Control charts are the most basic tools of statistical process control for monitoring processes in order ... - What is Cycle Time?
Cycle time is the amount of time which shows how often a product is completed in ... - What is Defect Concentration Diagram?
Statistical process control involves seven basic tools for quality control. one of them is called defect ... - What is Defect per Million Opportunities?
In the situations when the numerical measurements of product characteristics cannot be made, attribute data is ... - What is Defect?
Generally, a defect is an imperfection, a flaw or a limitation. during production, it is possible ... - What is Defects per Unit?
Sometimes, the dimensions or characteristics of the products produced by a process cannot be quantified to ... - What is Demerit System?
A produced product can have many different types of defects. based on these defects, the product ... - What is Design for Disassembly?
A product is basically a system that comprises of a number of parts or components. when ... - What is Design for Maintainability?
When designing a product, there are some important considerations. one of them is to make sure ... - What is Design for Manufacture?
While designing a product, it should be considered first if the designed product can be manufactured ... - What is Design for Reliability?
It is important for a product to be reliable in addition to conformance to specifications. reliability ... - What is Design for Remanufacture?
When designing a product, there are some important considerations. one of them is to make sure ... - What is Design for Six Sigma?
A new trend in manufacturing is to incorporate customers' needs and preferences in the process. this ... - What is Design of Experiment?
To make a product, different parameters, input variables and conditions are needed to be considered. design ... - What is Designed Experiment?
Processes must be monitored and controlled in order to reduce variation in them. this reduction in ... - What is Discrete-Event Simulation?
Simulation is a process that is used to develop a virtual working model of a system ... - What is DMADV?
Dmadv is a six sigma process improvement technique which is used in relation to design for ... - What is DMAIC?
Dmaic is a quality improvement process which involve five phases; design, measure, analyze, improve and control. ... - What is Double Sampling Plan?
100% inspection of all the produced products is sometimes no possible. in these cases, samples must ... - What is Downgrading?
A number of costs are associated with quality. these costs are collectively called quality costs. there ... - What is Downtime?
If an organization works an 8-hour shift, the available time of production is 8-hours. however, the ... - What is Durability?
Durability is a product quality dimension that shows the length of a product's life. a product ... - What is Electronic Data Interchange (EDI)?
Electronic data interchange (edi) is a system that helps to link the supplier and the customer. ... - What is Empathy?
Empathy is one of the five service quality dimensions introduced by pz&b. a customer usually desires ... - What is Empowerment?
Empowerment is a term used for making the workers responsible to make decisions related to their ... - What is Engineering Analysis?
It is important to check the products being designed for any kind of issues which will ... - What is Engineering Process Control?
The purpose of control charts is to identify variability in the process. variations in the process ... - What are Enterprise Capabilities?
In order to achieve excellent quality in all the functions of an organization, the three spheres ... - What is Enterprise Resource Planning System (ERP)?
The integrative approach allows the organizations to combine all the departments or functions of the organization ... - What is External Failure Cost?
Failure costs are the costs that are associated with product failures. products can fail either at ...