Total Quality Management: Definitions and explanations page 2 PDF | Download eBooks
Learn total quality management terms with definitions and explanations, TQM terminologies (Page 2) for MBA degree programs.
- What is Task Environment?
When moving towards globalization, a firm may find changes in its task environment. task environment includes ... - What is Social Environment?
A corporation, planning to go global will face social issues as the social environment changes. the ... - What is Baldrige Performance Excellence Program?
Quality is not related to the day to day technical issues only rather the management of ... - What is Lean Production?
Japanese have contributed a lot in the field of quality. some techniques of quality control and ... - What is In-Process Inspection?
As the name indicates, in-process inspection involves all the activities related to monitoring the quality of ... - What is N=2 Technique?
N=2 technique is a type of acceptance sampling with a minor difference. the traditional acceptance sampling ... - What are Five Ss?
In order to improve the operations and processes of an organization, the method of five s's ... - What is Preventive Maintenance?
The traditional concept of maintenance shows that an equipment or machine is maintained when an issue ... - What is Andon?
Visibility is an important aspect of japanese way of quality control. one of the techniques of ... - What is Group Technology?
Group technology is a technique in which similar parts of different products are grouped together. while ... - What is Malcolm Baldrige Award?
The baldrige excellence program has formed basis for a number of international awards in quality. one ... - What is Leadership?
Leadership refers to a process where a person who is influential in any manner, inspires and ... - What is PAF Paradigm?
One way of competing in the market is through cost. traditionally, cost only referred to the ... - What is Lundvall-Juran Model?
The understanding of quality costs aids in understanding the trade-off between these costs. a model was ... - What are Core Competencies?
Core competency is a set of skills and resources that position an organization in the market ... - What is Forced Choice Model?
Strategic planning regarding quality is a very important part of management. organizations, either new or already ... - What is Hoshin Kanri Process?
To implement or deploy quality within an organization, many techniques are used. one of the japanese ... - What is Sustainability?
It is always important to know the effect of an organization's operations on environment. there is ... - What is Customer?
The user of a product or service is called a customer. usually, there is an economic ... - What is Customer Driven Quality?
The modern concept of business is "make it according to customers' needs". in today's world of ... - What is Reactive Customer Driven Quality?
Although it is important to understand customers' expectations and demands, but sometimes the feedback from customers ... - What is Compensation?
It is not possible to have a happy customer every time a product is sold or ... - What is Feedback?
In order to have happy and satisfied customers, it is important to have data regarding their ... - What is Guarantee?
Even though, an organization is keenly focused on quality, there is always a chance that some ... - What is Gap?
A gap is basically lagging behind of the desired level. gaps can be in manufacturing, service, ... - What is Gap Analysis?
Whenever there are gaps within a process or a system, they must be identified. the process ... - What is Single Sourcing?
It is important in the modern manufacturing world that a strong relationship with suppliers is maintained. ... - What is Actively Solicited Customer Feedback?
Customer feedback obtained through supplier/firm-initiated methods come under actively solicited customer feedback. the feedback data collected ... - What is Passively Solicited Customer Feedback?
Customer feedback obtained through customer-initiated methods come under passively solicited customer feedback. the feedback data collected ... - What are Key Business Factors?
For benchmarking practices, some performance measures are to be identified. these measures are chosen on the ... - What is Customer Retention?
One of the phase of customer relationship management is customer retention. it involves all the activities ... - What is Knowledge Management?
One aspect of customer relationship management system is determining the profitable and non-profitable customers. this is ... - What are Financial Ratios?
In benchmarking practices, financial details of the initiator firm are sometimes compared with the target firm ... - What are Productivity Ratios?
An efficient use of resources by an organization is very important. efficient use helps to reduce ... - What are Customer Related Results?
In the modern world, everything within an organization is done to please the customer. an organization ... - What are Operating Results?
Every organization performs some core processes and operations. it is important to get efficient results from ... - What is Market Share Data?
Market share of a firm determines the position of an organization in the target market. it ... - What are Quality Measures?
With the increasing trend of quality management, firms sometimes compare its performance with the target firm ... - What are Human Resource Measures?
One of the aspects of a business's success is its employees. it is important that the ... - What are Structural Measures?
While benchmarking against a leader firm, sometimes structural measures are considered. organizations use structural measures in ... - What is 5W2H?
One of the most important type of benchmarking practice is business process benchmarking. for example, through ... - What is Reengineering?
Reengineering is basically changing the business design process whenever required. usually reengineering is performed by automating ... - What is Base Lining?
Base lining is a method that enables an organization to monitor important performance measures over time. ... - What is Kano Quality Design Model?
Relationship between quality and design was developed by professor noriaki kano. the model highlighting this relation, ... - What is Product Idea Generation?
Product idea generation is a step involves in the design process. in the process of idea ... - What is Technology Feasibility Statement?
It is important to select the best technologies and material for a product to be manufactured ... - What is Manufacturing System Design?
After the product is designed, it enters into the manufacturing process. just like the efforts of ... - What is Quality Function Deployment (QFD)?
The data gathered regarding the customers' needs and preferences must be used in the design process. ... - What is Computer Aided Design (CAD) System?
The traditional way of designing a product was manual using boards, papers, pencils, etc. with the ... - What is Engineering Analysis?
It is important to check the products being designed for any kind of issues which will ... - What is Product Life Cycle?
Product life cycle shows a series of phases of a product that it undergoes during its ... - What are Complementary Products?
Complementary products are those products that complement the demand of another product of the same product ... - What is Design for Manufacture?
While designing a product, it should be considered first if the designed product can be manufactured ... - What is Over The-Wall Syndrome?
In traditional way of manufacturing, there existed a hierarchy within the organization for design and production ... - What is Design for Maintainability?
When designing a product, there are some important considerations. one of them is to make sure ... - What is Design for Reliability?
It is important for a product to be reliable in addition to conformance to specifications. reliability ... - What is Failure Modes and Effects Analysis?
Failure modes and effects analysis (fmea) is a systematic approach of identifying and analyzing the points ... - What is Fault Tree Analysis?
Fault tree analysis is a method to identify and assess the faults within a system and ... - What is Failure Modes Effects and Criticality Analysis (FMECA)?
Failure modes, effects and criticality analysis shows how a product, service or a system may fail, ... - What is SERVQUAL?
Servqual is basically a survey done by an organization to gather information regarding customers' needs and ...