Total Quality Management: Definitions and explanations page 2 PDF Book

Learn total quality management terms with definitions and explanations, TQM terminologies (Page 2) for MBA degree programs.


  1. What is Conflict Resolution?
    Conflict resolution is a function of management that is essential for a leader or manager to ...
  2. What is Conformance?
    Out of all the product quality dimensions, conformance is the most traditional one. for a product, ...
  3. What is Consultant Audit?
    Consultant audits are generally related to quality control activities. a team of consultants perform audit of ...
  4. What is Consumer Risk?
    Consumer's risk is also called type ii error. it is a risk related to acceptance sampling. ...
  5. What is Contact Personnel?
    Contact personnel are the people that are directly linked to the customers in providing any kind ...
  6. What is Contingency Theory?
    Contingency theory is basically a situational approach which refers to the fact that while running a ...
  7. What are Continuous Sampling Plans?
    Sampling plan is the determination of the way and time of data collection. a sampling plan ...
  8. What are Control Charts?
    Control charts are also called process control charts or process charts. these are used to monitor ...
  9. What is Control Plan?
    A control plan is an important requirement of iso 9000 quality management system (qms), in short, ...
  10. What is Control?
    In any process, the activity of control is very important. even though, the whole process is ...
  11. What are Core Competencies?
    Core competency is a set of skills and resources that position an organization in the market ...
  12. What are Core Processes?
    Core processes are a set of activities that transform raw material into finished product. activities involved ...
  13. What are Core Values?
    An organization, while developing strategies, must consider its core values. core values are some principles that ...
  14. What is Corrective Action?
    After the determination of a process incapability or being out of control, the next step is ...
  15. What is Cost Benefit Analysis?
    In management, selecting and qualifying projects is important. it means to determine the worth of a ...
  16. What is Cost Parameters?
    While developing control charts, different parameters are considered. cost parameters are one of them. costs parameters ...
  17. What is Cpk?
    Process capability ratio cp does not consider the process mean in the calculation. however it is ...
  18. What are Critical Success Factors?
    For quality improvement, there are some factors that must be taken into consideration. these factors show ...
  19. What is Cross Functional Team?
    Cross functional team involves people belonging to different functions of an organization i.e. production, marketing, finance ...
  20. What is Cross Training?
    Employees of an organization possess certain skills however it is important for them to polish those ...
  21. What is Culture?
    Just as a house, a city, or a country has a specific culture, an organization also ...
  22. What is Cuscore Control Chart?
    Cuscore is the short form of cumulative score. cuscore ?q? can generally be calculated as the ...
  23. What is Customer Benefits Package?
    A customer benefit package (cbp) identifies what a firm is offering as a service to the ...
  24. What is Customer Coproduction?
    Customer coproduction is a behavioral aspect of a customer in service industry. usually, when a service ...
  25. What is Customer Defection?
    Customer defection happens when the customers stop buying the products or services of an organization and ...
  26. What is Customer Driven Quality?
    The modern concept of business is "make it according to customers' needs". in today's world of ...
  27. What are Customer Related Results?
    In the modern world, everything within an organization is done to please the customer. an organization ...
  28. What is Customer Relationship Management?
    In modern world of business, the most important aspect of a business is customers. it is ...
  29. What is Customer Retention?
    One of the phase of customer relationship management is customer retention. it involves all the activities ...
  30. What is Customer?
    The user of a product or service is called a customer. usually, there is an economic ...
  31. What is Cusum Chart?
    Control charts are the most basic tools of statistical process control for monitoring processes in order ...
  32. What is Cycle Time?
    Cycle time is the amount of time which shows how often a product is completed in ...
  33. What is Defect Concentration Diagram?
    Statistical process control involves seven basic tools for quality control. one of them is called defect ...
  34. What is Defect per Million Opportunities?
    In the situations when the numerical measurements of product characteristics cannot be made, attribute data is ...
  35. What is Defect?
    Generally, a defect is an imperfection, a flaw or a limitation. during production, it is possible ...
  36. What is Defects per Unit?
    Sometimes, the dimensions or characteristics of the products produced by a process cannot be quantified to ...
  37. What is Demerit System?
    A produced product can have many different types of defects. based on these defects, the product ...
  38. What is Design for Disassembly?
    A product is basically a system that comprises of a number of parts or components. when ...
  39. What is Design for Maintainability?
    When designing a product, there are some important considerations. one of them is to make sure ...
  40. What is Design for Manufacture?
    While designing a product, it should be considered first if the designed product can be manufactured ...
  41. What is Design for Reliability?
    It is important for a product to be reliable in addition to conformance to specifications. reliability ...
  42. What is Design for Remanufacture?
    When designing a product, there are some important considerations. one of them is to make sure ...
  43. What is Design for Six Sigma?
    A new trend in manufacturing is to incorporate customers' needs and preferences in the process. this ...
  44. What is Design of Experiment?
    To make a product, different parameters, input variables and conditions are needed to be considered. design ...
  45. What is Designed Experiment?
    Processes must be monitored and controlled in order to reduce variation in them. this reduction in ...
  46. What is Discrete-Event Simulation?
    Simulation is a process that is used to develop a virtual working model of a system ...
  47. What is DMADV?
    Dmadv is a six sigma process improvement technique which is used in relation to design for ...
  48. What is DMAIC?
    Dmaic is a quality improvement process which involve five phases; design, measure, analyze, improve and control. ...
  49. What is Double Sampling Plan?
    100% inspection of all the produced products is sometimes no possible. in these cases, samples must ...
  50. What is Downgrading?
    A number of costs are associated with quality. these costs are collectively called quality costs. there ...
  51. What is Downtime?
    If an organization works an 8-hour shift, the available time of production is 8-hours. however, the ...
  52. What is Durability?
    Durability is a product quality dimension that shows the length of a product's life. a product ...
  53. What is Electronic Data Interchange (EDI)?
    Electronic data interchange (edi) is a system that helps to link the supplier and the customer. ...
  54. What is Empathy?
    Empathy is one of the five service quality dimensions introduced by pz&b. a customer usually desires ...
  55. What is Empowerment?
    Empowerment is a term used for making the workers responsible to make decisions related to their ...
  56. What is Engineering Analysis?
    It is important to check the products being designed for any kind of issues which will ...
  57. What is Engineering Process Control?
    The purpose of control charts is to identify variability in the process. variations in the process ...
  58. What are Enterprise Capabilities?
    In order to achieve excellent quality in all the functions of an organization, the three spheres ...
  59. What is Enterprise Resource Planning System (ERP)?
    The integrative approach allows the organizations to combine all the departments or functions of the organization ...
  60. What is External Failure Cost?
    Failure costs are the costs that are associated with product failures. products can fail either at ...