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Total Quality Management: Definitions and explanations page 2 PDF | Download eBooks

Learn total quality management terms with definitions and explanations, TQM terminologies (Page 2) for MBA degree programs.


  1. What is Task Environment?
    When moving towards globalization, a firm may find changes in its task environment. task environment includes ...
  2. What is Social Environment?
    A corporation, planning to go global will face social issues as the social environment changes. the ...
  3. What is Baldrige Performance Excellence Program?
    Quality is not related to the day to day technical issues only rather the management of ...
  4. What is Lean Production?
    Japanese have contributed a lot in the field of quality. some techniques of quality control and ...
  5. What is In-Process Inspection?
    As the name indicates, in-process inspection involves all the activities related to monitoring the quality of ...
  6. What is N=2 Technique?
    N=2 technique is a type of acceptance sampling with a minor difference. the traditional acceptance sampling ...
  7. What are Five Ss?
    In order to improve the operations and processes of an organization, the method of five s's ...
  8. What is Preventive Maintenance?
    The traditional concept of maintenance shows that an equipment or machine is maintained when an issue ...
  9. What is Andon?
    Visibility is an important aspect of japanese way of quality control. one of the techniques of ...
  10. What is Group Technology?
    Group technology is a technique in which similar parts of different products are grouped together. while ...
  11. What is Malcolm Baldrige Award?
    The baldrige excellence program has formed basis for a number of international awards in quality. one ...
  12. What is Leadership?
    Leadership refers to a process where a person who is influential in any manner, inspires and ...
  13. What is PAF Paradigm?
    One way of competing in the market is through cost. traditionally, cost only referred to the ...
  14. What is Lundvall-Juran Model?
    The understanding of quality costs aids in understanding the trade-off between these costs. a model was ...
  15. What are Core Competencies?
    Core competency is a set of skills and resources that position an organization in the market ...
  16. What is Forced Choice Model?
    Strategic planning regarding quality is a very important part of management. organizations, either new or already ...
  17. What is Hoshin Kanri Process?
    To implement or deploy quality within an organization, many techniques are used. one of the japanese ...
  18. What is Sustainability?
    It is always important to know the effect of an organization's operations on environment. there is ...
  19. What is Customer?
    The user of a product or service is called a customer. usually, there is an economic ...
  20. What is Customer Driven Quality?
    The modern concept of business is "make it according to customers' needs". in today's world of ...
  21. What is Reactive Customer Driven Quality?
    Although it is important to understand customers' expectations and demands, but sometimes the feedback from customers ...
  22. What is Compensation?
    It is not possible to have a happy customer every time a product is sold or ...
  23. What is Feedback?
    In order to have happy and satisfied customers, it is important to have data regarding their ...
  24. What is Guarantee?
    Even though, an organization is keenly focused on quality, there is always a chance that some ...
  25. What is Gap?
    A gap is basically lagging behind of the desired level. gaps can be in manufacturing, service, ...
  26. What is Gap Analysis?
    Whenever there are gaps within a process or a system, they must be identified. the process ...
  27. What is Single Sourcing?
    It is important in the modern manufacturing world that a strong relationship with suppliers is maintained. ...
  28. What is Actively Solicited Customer Feedback?
    Customer feedback obtained through supplier/firm-initiated methods come under actively solicited customer feedback. the feedback data collected ...
  29. What is Passively Solicited Customer Feedback?
    Customer feedback obtained through customer-initiated methods come under passively solicited customer feedback. the feedback data collected ...
  30. What are Key Business Factors?
    For benchmarking practices, some performance measures are to be identified. these measures are chosen on the ...
  31. What is Customer Retention?
    One of the phase of customer relationship management is customer retention. it involves all the activities ...
  32. What is Knowledge Management?
    One aspect of customer relationship management system is determining the profitable and non-profitable customers. this is ...
  33. What are Financial Ratios?
    In benchmarking practices, financial details of the initiator firm are sometimes compared with the target firm ...
  34. What are Productivity Ratios?
    An efficient use of resources by an organization is very important. efficient use helps to reduce ...
  35. What are Customer Related Results?
    In the modern world, everything within an organization is done to please the customer. an organization ...
  36. What are Operating Results?
    Every organization performs some core processes and operations. it is important to get efficient results from ...
  37. What is Market Share Data?
    Market share of a firm determines the position of an organization in the target market. it ...
  38. What are Quality Measures?
    With the increasing trend of quality management, firms sometimes compare its performance with the target firm ...
  39. What are Human Resource Measures?
    One of the aspects of a business's success is its employees. it is important that the ...
  40. What are Structural Measures?
    While benchmarking against a leader firm, sometimes structural measures are considered. organizations use structural measures in ...
  41. What is 5W2H?
    One of the most important type of benchmarking practice is business process benchmarking. for example, through ...
  42. What is Reengineering?
    Reengineering is basically changing the business design process whenever required. usually reengineering is performed by automating ...
  43. What is Base Lining?
    Base lining is a method that enables an organization to monitor important performance measures over time. ...
  44. What is Kano Quality Design Model?
    Relationship between quality and design was developed by professor noriaki kano. the model highlighting this relation, ...
  45. What is Product Idea Generation?
    Product idea generation is a step involves in the design process. in the process of idea ...
  46. What is Technology Feasibility Statement?
    It is important to select the best technologies and material for a product to be manufactured ...
  47. What is Manufacturing System Design?
    After the product is designed, it enters into the manufacturing process. just like the efforts of ...
  48. What is Quality Function Deployment (QFD)?
    The data gathered regarding the customers' needs and preferences must be used in the design process. ...
  49. What is Computer Aided Design (CAD) System?
    The traditional way of designing a product was manual using boards, papers, pencils, etc. with the ...
  50. What is Engineering Analysis?
    It is important to check the products being designed for any kind of issues which will ...
  51. What is Product Life Cycle?
    Product life cycle shows a series of phases of a product that it undergoes during its ...
  52. What are Complementary Products?
    Complementary products are those products that complement the demand of another product of the same product ...
  53. What is Design for Manufacture?
    While designing a product, it should be considered first if the designed product can be manufactured ...
  54. What is Over The-Wall Syndrome?
    In traditional way of manufacturing, there existed a hierarchy within the organization for design and production ...
  55. What is Design for Maintainability?
    When designing a product, there are some important considerations. one of them is to make sure ...
  56. What is Design for Reliability?
    It is important for a product to be reliable in addition to conformance to specifications. reliability ...
  57. What is Failure Modes and Effects Analysis?
    Failure modes and effects analysis (fmea) is a systematic approach of identifying and analyzing the points ...
  58. What is Fault Tree Analysis?
    Fault tree analysis is a method to identify and assess the faults within a system and ...
  59. What is Failure Modes Effects and Criticality Analysis (FMECA)?
    Failure modes, effects and criticality analysis shows how a product, service or a system may fail, ...
  60. What is SERVQUAL?
    Servqual is basically a survey done by an organization to gather information regarding customers' needs and ...