Total Quality Management: Definitions and explanations page 3 PDF | Download eBooks

Learn total quality management terms with definitions and explanations, TQM terminologies (Page 3) for MBA degree programs.


  1. What is External Validation?
    In process improvement, assessment of the procedures etc. is important. this can be done by two ...
  2. What is Facilitator?
    When people work together in a team, every member has a definite role to play. one ...
  3. What is Factorial Design?
    Processes need to be monitored and controlled. there are several techniques to do this e.g. designed ...
  4. What is Failure Analysis Cost?
    When products are inspected at the end of the production process before sent to the customers, ...
  5. What is Failure Modes and Effects Analysis?
    Failure modes and effects analysis (fmea) is a systematic approach of identifying and analyzing the points ...
  6. What is Failure Modes Effects and Criticality Analysis (FMECA)?
    Failure modes, effects and criticality analysis shows how a product, service or a system may fail, ...
  7. What is Fault Tree Analysis?
    Fault tree analysis is a method to identify and assess the faults within a system and ...
  8. What are Features?
    One of the eight product quality dimensions is features. features are the characteristics of a product ...
  9. What is Feedback?
    In order to have happy and satisfied customers, it is important to have data regarding their ...
  10. What is Financial Benchmarking?
    An important aspect of a firm's better performance is finance. if the financial metrics are good, ...
  11. What are Financial Ratios?
    In benchmarking practices, financial details of the initiator firm are sometimes compared with the target firm ...
  12. What are Five Ss?
    In order to improve the operations and processes of an organization, the method of five s's ...
  13. What is Fixed Effects Analysis of Variance?
    Analysis of variance (anova) was developed by ronald fisher. it is a set of statistical tools, ...
  14. What is Focus Group?
    A focus group is a group of people belonging to different backgrounds to participate in a ...
  15. What is Force-Field Analysis?
    A project must be planned efficiently for successful completion. a tool used for project planning is ...
  16. What is Forced Choice Model?
    Strategic planning regarding quality is a very important part of management. organizations, either new or already ...
  17. What is Fraction Non-Conforming?
    During a process, a large number of products are produced. every product must be produced according ...
  18. What is Functional Benchmarking?
    While performing functional benchmarking, the initiator firm focuses on a single function of the operations and ...
  19. What is Gap Analysis?
    Whenever there are gaps within a process or a system, they must be identified. the process ...
  20. What is Gap?
    A gap is basically lagging behind of the desired level. gaps can be in manufacturing, service, ...
  21. What is Gauge R&R?
    In the measure phase of dmaic process, the important characteristics of the product are measured. these ...
  22. What is Globalization?
    Globalization is an approach to capture international markets. the organization desiring to globalize establish a new ...
  23. What is Green Belt?
    For the implementation of six sigma, the roles of different people within an organization may vary. ...
  24. What is Green Manufacturing?
    Taking the concept of sustainability in consideration, it is important to design processes that meet the ...
  25. What is Group Control Chart?
    A process which involves different sources of process data measurements in time is called multiple stream ...
  26. What is Group Technology?
    Group technology is a technique in which similar parts of different products are grouped together. while ...
  27. What is Guarantee?
    Even though, an organization is keenly focused on quality, there is always a chance that some ...
  28. What are Histograms?
    Histograms are also bar graphs like frequency charts. the difference between the two is that frequency ...
  29. What is Horizontal Deployment?
    The concept of total quality management refers to the fact that overall organization is involved in ...
  30. What is Hoshin Kanri Process?
    To implement or deploy quality within an organization, many techniques are used. one of the japanese ...
  31. What are Human Resource Measures?
    One of the aspects of a business's success is its employees. it is important that the ...
  32. What is IDOV?
    Idov is a six sigma process improvement technique which is used in relation to design for ...
  33. What is In-Process Inspection?
    As the name indicates, in-process inspection involves all the activities related to monitoring the quality of ...
  34. What are Inbound Logistics?
    Inbound logistics are associated with the movement of purchased products. it is a value chain activity ...
  35. What is Incoming Inspection?
    Acceptance sampling is a technique used for quality control. it involves drawing out a sample of ...
  36. What is Information System?
    To adopt an integrative approach within an organization, there must be a way to connect the ...
  37. What is Interference Checking?
    A system comprises of a number of parts. these parts work together for the overall system ...
  38. What are Internal Failure Costs?
    Failure costs are the costs that are associated with product failures. products can fail either at ...
  39. What is Interrelationship Diagraph?
    Interrelationship diagraph is related to affinity diagram. it can be constructed only after the affinity diagram ...
  40. What are Involuntary Services?
    Just like products, services should also be of high quality. the services are of two types, ...
  41. What is Iso 9000:2008?
    Iso 9000:2008 is an international quality standard that has gained a lot of importance over the ...
  42. What is ISO-TS 16949?
    Iso/ts 16949 is an international standard that applies to the automotive industries only. it enables an ...
  43. What is Job Analysis?
    Job analysis is a set of steps involved in dividing the requirements of a job. a ...
  44. What is Juran Trilogy?
    Joseph juran (born 1904) has done a lot of work in the area of quality. the ...
  45. What is Just-in Time (JIT)?
    Just-in time is a manufacturing system where the main focus is on waste reduction. it is ...
  46. What is Kano Quality Design Model?
    Relationship between quality and design was developed by professor noriaki kano. the model highlighting this relation, ...
  47. What are Key Business Factors?
    For benchmarking practices, some performance measures are to be identified. these measures are chosen on the ...
  48. What is Knowledge Management?
    One aspect of customer relationship management system is determining the profitable and non-profitable customers. this is ...
  49. What is Law of Diminishing Marginal Returns?
    Law of diminishing marginal returns state that keeping all the other inputs constant, at a specific ...
  50. What is Lead Time?
    In order to improve a process, the process must be understood first. this understanding can be ...
  51. What is Leadership?
    Leadership refers to a process where a person who is influential in any manner, inspires and ...
  52. What is Lean Production?
    Japanese have contributed a lot in the field of quality. some techniques of quality control and ...
  53. What is Lean Six Sigma?
    Lean six sigma combines the techniques of lean manufacturing and six sigma in order to put ...
  54. What is Learning Curve Effect?
    Within an organization, different people with different expertise work. however, a person is never perfect. he/she ...
  55. What are Liability Costs?
    The activities performed to carry out quality control and monitoring incur costs that are termed as ...
  56. What is Licensing?
    International trade has gained its importance for the past few years. it is important to become ...
  57. What is Life Testing?
    To improve the quality of products, reliability engineering has been in practice nowadays. engineers apply the ...
  58. What is Lot Tolerance Percent Defective?
    Lot tolerance percent defective (ltpd) is the value of percent defective related to consumer's risk i.e. ...
  59. What is Lower Specification Limit?
    Specification limits are a range of values between which the products must be produced. specification limits ...
  60. What is Lundvall-Juran Model?
    The understanding of quality costs aids in understanding the trade-off between these costs. a model was ...