Total Quality Management: Definitions and explanations page 3 PDF | Download eBooks
Learn total quality management terms with definitions and explanations, TQM terminologies (Page 3) for MBA degree programs.
- What is Services Blueprint?
The concept of service blue print was developed by lynn shostack, ceo of joyce international, inc. ... - What is Moment of Truth?
Moments of truth are the points at which customers come in contact with a firm and ... - What is Poka Yoke?
Poka yoke is a japanese term which means fail-safing. it is a mechanism that helps prevent ... - What is Customer Benefits Package?
A customer benefit package (cbp) identifies what a firm is offering as a service to the ... - What is Value Chain?
A value chain is a systematic method to divide all the activities of an organization and ... - What are Supplier Relationship Management Systems?
Where on one hand, it is important to develop a strong relationship with the customers through ... - What is ISO-TS 16949?
Iso/ts 16949 is an international standard that applies to the automotive industries only. it enables an ... - What is Supply Chain Quality Management?
Traditionally, the focus of organizations was on the quality control within the operations. now, there is ... - What is Producer Risk?
Producer's risk is also called type i error. as the name indicates, it is a risk ... - What is Consumer Risk?
Consumer's risk is also called type ii error. it is a risk related to acceptance sampling. ... - What is Acceptable Quality Level?
Acceptable quality level (aql) is the number of defective products that are allowed within a lot ... - What is Lot Tolerance Percent Defective?
Lot tolerance percent defective (ltpd) is the value of percent defective related to consumer's risk i.e. ... - What is Operating Characteristics Curve?
When percent defective of different lots are known or assumed, the probability of acceptance of the ... - What is Process Map?
Before process improvement takes place, it is necessary to completely understand the process. for this reason, ... - What are Check Sheets?
Check sheets are related to histograms. the data used in making histograms are gathered through check ... - What are Histograms?
Histograms are also bar graphs like frequency charts. the difference between the two is that frequency ... - What is Scatter Diagram?
Scatter diagrams consider two variables and identify relationship between them. the relationship determines the indicator variables ... - What is Cause and Effect Diagram?
Cause and effect diagram is also called fish bone diagram or ishikawa diagram. for improvements, sometimes ... - What is Pareto Chart?
A pareto chart is based on pareto law also called 80/20 rule. it helps in prioritizing ... - What is Affinity Diagram?
In order to solve a problem, it is important to know all the issues related to ... - What is Interrelationship Diagraph?
Interrelationship diagraph is related to affinity diagram. it can be constructed only after the affinity diagram ... - What is Tree Diagram?
Tree diagram is like work breakdown structure that is used in project management. a tree diagram ... - What is Prioritization Grid?
As the name indicates, prioritization grid prioritizes the alternatives for easy decision making. prioritization grid is ... - What is Matrix Diagram?
Matrix diagram is somewhat similar to quality function deployment (house of quality). the layout, applications and ... - What is Process Decision Program Chart?
A process decision program chart helps to identify the activities where failure could occur and aids ... - What is Activity Network Diagram?
Activity network diagram is also known as pert (program evaluation and review technique) diagram or critical ... - What is Spider Chart?
Spider charts are graphs that display different performance metric in two dimensions. it is a quantitative ... - What are Balanced Scorecards?
While measuring performance of an organization, some tools and techniques are used. balanced scorecard is one ... - What is Statistical Thinking?
Decisions can be made based on two thing, intuition and data. normally, management makes decisions based ... - What is Non-Random Variation?
Non-random variation is also called special cause variation. this type of variation occurs when a non-random ... - What is Randomization?
Randomization means being random. it basically considers the independence among the observations. randomization is achieved when ... - What is Rational Subgroup?
Rational subgroups allow to collect and arrange data into groups that are under similar conditions. in ... - What is Control Plan?
A control plan is an important requirement of iso 9000 quality management system (qms), in short, ... - What are Control Charts?
Control charts are also called process control charts or process charts. these are used to monitor ... - What is Variable?
A variable is something that can be quantified. it is basically a characteristic that can be ... - What is Attribute?
Attribute is something that cannot be quantified. it is basically a characteristic or feature of a ... - What is X Bar Chart?
X bar chart is a type of variable control chart which is used when the product ... - What is R Chart?
R chart is a type of variable control chart which is used when the product characteristic ... - What is Median Chart?
Median charts are preferred to be used where x bar charts cannot be used. when a ... - What is Corrective Action?
After the determination of a process incapability or being out of control, the next step is ... - What is Process Capability?
By reducing the random and non-random variations from a process, the process becomes stable. however, being ... - What is P Chart?
P chart is a type of attribute control chart which is used to determine the proportion ... - What is Np Chart?
Np chart is a type of attribute control chart which is used to determine the number ... - What is C Chart?
C chart is a type of attribute control chart which is used when sample size for ... - What is U Chart?
U chart is a type of attribute control chart which is used when the sample size ... - What is Bath Tub Shaped Hazard Function?
There are several reliability models used in the reliability studies. the most common model is bath ... - What is Series Reliability?
It is important to understand that a system should be reliable in order to perform its ... - What is Parallel Reliability?
It is important to understand that a system should be reliable in order to perform its ... - What is Mean Time To Failure (MTTF)?
While defining reliability, it is the chances/probability of failure of a product during its useful life. ... - What is System Availability?
System availability is basically the probability/chances that a system will work properly during a specified time ... - What is Lean Six Sigma?
Lean six sigma combines the techniques of lean manufacturing and six sigma in order to put ... - What is Champion?
For the implementation of six sigma, the roles of different people within an organization may vary. ... - What is Black Belt?
For the implementation of six sigma, the roles of different people within an organization may vary. ... - What is Green Belt?
For the implementation of six sigma, the roles of different people within an organization may vary. ... - What is Muda?
Muda is a japanese term which refers to 'waste'. it is a key concept of lean ... - What is Pull Production?
Pull production is an approach of lean manufacturing. it indicates the flow of material, parts, or ... - What is RUMBA?
In the design phase of dmaic process, the problem identification is done. for this, business case ... - What is XY Matrix?
In the measure phase of dmaic process, the important factors or characteristics are measured. different tools ... - What is Gauge R&R?
In the measure phase of dmaic process, the important characteristics of the product are measured. these ... - What is Taguchi Method?
Taguchi method is an approach that aids in identifying the inputs and determining the appropriate levels ...