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Total Quality Management: Definitions and explanations page 3 PDF | Download eBooks

Learn total quality management terms with definitions and explanations, TQM terminologies (Page 3) for MBA degree programs.


  1. What is Services Blueprint?
    The concept of service blue print was developed by lynn shostack, ceo of joyce international, inc. ...
  2. What is Moment of Truth?
    Moments of truth are the points at which customers come in contact with a firm and ...
  3. What is Poka Yoke?
    Poka yoke is a japanese term which means fail-safing. it is a mechanism that helps prevent ...
  4. What is Customer Benefits Package?
    A customer benefit package (cbp) identifies what a firm is offering as a service to the ...
  5. What is Value Chain?
    A value chain is a systematic method to divide all the activities of an organization and ...
  6. What are Supplier Relationship Management Systems?
    Where on one hand, it is important to develop a strong relationship with the customers through ...
  7. What is ISO-TS 16949?
    Iso/ts 16949 is an international standard that applies to the automotive industries only. it enables an ...
  8. What is Supply Chain Quality Management?
    Traditionally, the focus of organizations was on the quality control within the operations. now, there is ...
  9. What is Producer Risk?
    Producer's risk is also called type i error. as the name indicates, it is a risk ...
  10. What is Consumer Risk?
    Consumer's risk is also called type ii error. it is a risk related to acceptance sampling. ...
  11. What is Acceptable Quality Level?
    Acceptable quality level (aql) is the number of defective products that are allowed within a lot ...
  12. What is Lot Tolerance Percent Defective?
    Lot tolerance percent defective (ltpd) is the value of percent defective related to consumer's risk i.e. ...
  13. What is Operating Characteristics Curve?
    When percent defective of different lots are known or assumed, the probability of acceptance of the ...
  14. What is Process Map?
    Before process improvement takes place, it is necessary to completely understand the process. for this reason, ...
  15. What are Check Sheets?
    Check sheets are related to histograms. the data used in making histograms are gathered through check ...
  16. What are Histograms?
    Histograms are also bar graphs like frequency charts. the difference between the two is that frequency ...
  17. What is Scatter Diagram?
    Scatter diagrams consider two variables and identify relationship between them. the relationship determines the indicator variables ...
  18. What is Cause and Effect Diagram?
    Cause and effect diagram is also called fish bone diagram or ishikawa diagram. for improvements, sometimes ...
  19. What is Pareto Chart?
    A pareto chart is based on pareto law also called 80/20 rule. it helps in prioritizing ...
  20. What is Affinity Diagram?
    In order to solve a problem, it is important to know all the issues related to ...
  21. What is Interrelationship Diagraph?
    Interrelationship diagraph is related to affinity diagram. it can be constructed only after the affinity diagram ...
  22. What is Tree Diagram?
    Tree diagram is like work breakdown structure that is used in project management. a tree diagram ...
  23. What is Prioritization Grid?
    As the name indicates, prioritization grid prioritizes the alternatives for easy decision making. prioritization grid is ...
  24. What is Matrix Diagram?
    Matrix diagram is somewhat similar to quality function deployment (house of quality). the layout, applications and ...
  25. What is Process Decision Program Chart?
    A process decision program chart helps to identify the activities where failure could occur and aids ...
  26. What is Activity Network Diagram?
    Activity network diagram is also known as pert (program evaluation and review technique) diagram or critical ...
  27. What is Spider Chart?
    Spider charts are graphs that display different performance metric in two dimensions. it is a quantitative ...
  28. What are Balanced Scorecards?
    While measuring performance of an organization, some tools and techniques are used. balanced scorecard is one ...
  29. What is Statistical Thinking?
    Decisions can be made based on two thing, intuition and data. normally, management makes decisions based ...
  30. What is Non-Random Variation?
    Non-random variation is also called special cause variation. this type of variation occurs when a non-random ...
  31. What is Randomization?
    Randomization means being random. it basically considers the independence among the observations. randomization is achieved when ...
  32. What is Rational Subgroup?
    Rational subgroups allow to collect and arrange data into groups that are under similar conditions. in ...
  33. What is Control Plan?
    A control plan is an important requirement of iso 9000 quality management system (qms), in short, ...
  34. What are Control Charts?
    Control charts are also called process control charts or process charts. these are used to monitor ...
  35. What is Variable?
    A variable is something that can be quantified. it is basically a characteristic that can be ...
  36. What is Attribute?
    Attribute is something that cannot be quantified. it is basically a characteristic or feature of a ...
  37. What is X Bar Chart?
    X bar chart is a type of variable control chart which is used when the product ...
  38. What is R Chart?
    R chart is a type of variable control chart which is used when the product characteristic ...
  39. What is Median Chart?
    Median charts are preferred to be used where x bar charts cannot be used. when a ...
  40. What is Corrective Action?
    After the determination of a process incapability or being out of control, the next step is ...
  41. What is Process Capability?
    By reducing the random and non-random variations from a process, the process becomes stable. however, being ...
  42. What is P Chart?
    P chart is a type of attribute control chart which is used to determine the proportion ...
  43. What is Np Chart?
    Np chart is a type of attribute control chart which is used to determine the number ...
  44. What is C Chart?
    C chart is a type of attribute control chart which is used when sample size for ...
  45. What is U Chart?
    U chart is a type of attribute control chart which is used when the sample size ...
  46. What is Bath Tub Shaped Hazard Function?
    There are several reliability models used in the reliability studies. the most common model is bath ...
  47. What is Series Reliability?
    It is important to understand that a system should be reliable in order to perform its ...
  48. What is Parallel Reliability?
    It is important to understand that a system should be reliable in order to perform its ...
  49. What is Mean Time To Failure (MTTF)?
    While defining reliability, it is the chances/probability of failure of a product during its useful life. ...
  50. What is System Availability?
    System availability is basically the probability/chances that a system will work properly during a specified time ...
  51. What is Lean Six Sigma?
    Lean six sigma combines the techniques of lean manufacturing and six sigma in order to put ...
  52. What is Champion?
    For the implementation of six sigma, the roles of different people within an organization may vary. ...
  53. What is Black Belt?
    For the implementation of six sigma, the roles of different people within an organization may vary. ...
  54. What is Green Belt?
    For the implementation of six sigma, the roles of different people within an organization may vary. ...
  55. What is Muda?
    Muda is a japanese term which refers to 'waste'. it is a key concept of lean ...
  56. What is Pull Production?
    Pull production is an approach of lean manufacturing. it indicates the flow of material, parts, or ...
  57. What is RUMBA?
    In the design phase of dmaic process, the problem identification is done. for this, business case ...
  58. What is XY Matrix?
    In the measure phase of dmaic process, the important factors or characteristics are measured. different tools ...
  59. What is Gauge R&R?
    In the measure phase of dmaic process, the important characteristics of the product are measured. these ...
  60. What is Taguchi Method?
    Taguchi method is an approach that aids in identifying the inputs and determining the appropriate levels ...