Total Quality Management: Definitions and explanations page 4 PDF Book

Learn total quality management terms with definitions and explanations, TQM terminologies (Page 4) for MBA degree programs.


  1. What is Malcolm Baldrige Award?
    The baldrige excellence program has formed basis for a number of international awards in quality. one ...
  2. What is Manufacturing System Design?
    After the product is designed, it enters into the manufacturing process. just like the efforts of ...
  3. What is Market Share Data?
    Market share of a firm determines the position of an organization in the target market. it ...
  4. What is Matrix Diagram?
    Matrix diagram is somewhat similar to quality function deployment (house of quality). the layout, applications and ...
  5. What is Mean Time To Failure (MTTF)?
    While defining reliability, it is the chances/probability of failure of a product during its useful life. ...
  6. What is Median Chart?
    Median charts are preferred to be used where x bar charts cannot be used. when a ...
  7. What is Meeting Management?
    In quality improvement, it is necessary for different people to work together. for this, meetings must ...
  8. What is Moment of Truth?
    Moments of truth are the points at which customers come in contact with a firm and ...
  9. What is Muda?
    Muda is a japanese term which refers to 'waste'. it is a key concept of lean ...
  10. What is Multiple Sampling Plan?
    A sample is a group of items that are picked from a population and represents the ...
  11. What is Multiple Stream Process?
    There are some situations when the data regarding a process is measured from different sources. the ...
  12. What is N=2 Technique?
    N=2 technique is a type of acceptance sampling with a minor difference. the traditional acceptance sampling ...
  13. What are Natural Work Groups?
    An organization deal in different products or services or with different type of customers. sometimes organizations ...
  14. What is Nominal Value?
    For every product, a specific measurement is desired which must be fulfilled by the product. this ...
  15. What are Non-Conforming Products?
    Variations can occur in products and processes. there can be two types of variations in processes, ...
  16. What is Non-Random Variation?
    Non-random variation is also called special cause variation. this type of variation occurs when a non-random ...
  17. What is Np Chart?
    Np chart is a type of attribute control chart which is used to determine the number ...
  18. What is Operating Characteristics Curve?
    When percent defective of different lots are known or assumed, the probability of acceptance of the ...
  19. What are Operating Results?
    Every organization performs some core processes and operations. it is important to get efficient results from ...
  20. What is Operational Auditing?
    The operations of an organization must be monitored for improvements. operations of an organization involve different ...
  21. What is Organic Organization?
    The term "organic organization" was first coined by tom burns and g.m stalker in the late ...
  22. What is Organizational Design?
    Organizations set objectives which are to be achieved with time through the tasks performed within the ...
  23. What is Organizational Learning?
    Organizational learning simply means "learning at a corporate level". different functions are involved within an organization ...
  24. What is Out-of-Control Action Plan?
    In statistical process control, the most commonly used tool is control charts. control charts help to ...
  25. What are Outbound Logistics?
    Outbound logistics is a value chain activity which takes place after the manufacturing is completed. this ...
  26. What is Outgoing Inspection?
    In quality control, different techniques can be used. one of them is called acceptance sampling. acceptance ...
  27. What is Over The-Wall Syndrome?
    In traditional way of manufacturing, there existed a hierarchy within the organization for design and production ...
  28. What is P Chart?
    P chart is a type of attribute control chart which is used to determine the proportion ...
  29. What is Pack Size?
    Value stream mapping not only requires data and information which involves time, but also considers some ...
  30. What is PAF Paradigm?
    One way of competing in the market is through cost. traditionally, cost only referred to the ...
  31. What is Parallel Reliability?
    It is important to understand that a system should be reliable in order to perform its ...
  32. What is Parameter Design?
    Parameter design means identifying the control variables and determining their levels specifically optimal level. control variables ...
  33. What is Pareto Chart?
    A pareto chart is based on pareto law also called 80/20 rule. it helps in prioritizing ...
  34. What is Pareto Law?
    Pareto law is basically an economic law given by vilfredo pareto. this law was applied by ...
  35. What is Partnering?
    International market can be targeted by joining hands with firms in another country. this way of ...
  36. What is Passively Solicited Customer Feedback?
    Customer feedback obtained through customer-initiated methods come under passively solicited customer feedback. the feedback data collected ...
  37. What is Payback Period?
    To determine the worthiness of a project based on different aspects, qualifying projects is important. one ...
  38. What is Perceived Quality?
    Quality of a product is basically how the customers perceive it. nowadays, all the efforts are ...
  39. What is Performance Benchmarking?
    In performance benchmarking, the initiator firm tries to compare its performance with the best in the ...
  40. What is Performance?
    Performance is a product quality dimension that considers a product's usage for which it was developed. ...
  41. What is Pilot Test?
    In quality improvement and control, a special process called dmaic is used. dmaic is a five ...
  42. What is Point Estimator?
    Usually, a sample is drawn out randomly. a random variable of a sample is described by ...
  43. What is Poka Yoke?
    Poka yoke is a japanese term which means fail-safing. it is a mechanism that helps prevent ...
  44. What is Pre Control?
    A technique used to monitor process is called pre control. pre control is used to detect ...
  45. What is Precision?
    While controlling quality, the quality characteristics are measured using a measurement system e.g. gauge, instrument etc. ...
  46. What is Presidential Audit?
    Presidential audit is a type of performance audited that is performed by the organization's president/ceo. presidential ...
  47. What is Prevention Costs?
    The traditional way of quality control was to check the quality at the end of the ...
  48. What is Preventive Maintenance?
    The traditional concept of maintenance shows that an equipment or machine is maintained when an issue ...
  49. What is Prioritization Grid?
    As the name indicates, prioritization grid prioritizes the alternatives for easy decision making. prioritization grid is ...
  50. What is Probability Distribution?
    Statistics is used to analyze the collected data and make inferences about it. a major concept ...
  51. What is Probability Plotting?
    A data set always follows a particular probability distribution. the distribution estimated to be followed by ...
  52. What is Process Benchmarking?
    Process benchmarking is a type of benchmarking that involves a company (initiator firm) to collect information ...
  53. What is Process Capability Analysis?
    It is important to identify if the process that is producing the products is capable or ...
  54. What is Process Capability Ratio?
    In order to properly understand if a process is capable or not, there must be a ...
  55. What is Process Capability?
    By reducing the random and non-random variations from a process, the process becomes stable. however, being ...
  56. What is Process Cycle Efficiency?
    The major objective of quality improvement and control is to reduce variability in the processes that ...
  57. What is Process Decision Program Chart?
    A process decision program chart helps to identify the activities where failure could occur and aids ...
  58. What is Process Improvement Team?
    Process improvement team works when the objective is to improve a specific process. these teams can ...
  59. What is Process Map?
    Before process improvement takes place, it is necessary to completely understand the process. for this reason, ...
  60. What is Processing Time?
    Data regarding a process can be collected using value stream mapping. one of the collected information ...