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Total Quality Management: Definitions and explanations page 5 PDF | Download eBooks

Learn total quality management terms with definitions and explanations, TQM terminologies (Page 5) for MBA degree programs.


  1. What is Quality at the Source?
    A product recall procedure starts with notifying the customers of the particular product's dangers. a quality ...
  2. What is Recall Procedure?
    Product recall occurs when defective products are shipped to the customers. it is associated with consumer's ...
  3. What is Redundancy?
    Redundancy refers to adding the same component or part within a process again in parallel for ...
  4. What is Sampling Plan?
    A sampling plan helps to identify what type of data/measurements need to be collected at what ...
  5. What is Self-direction?
    Self-direction is the ability of an employee to take initiative regarding his/her work or learning. through ...
  6. What are Superordinate Goals?
    In the area of project management, the concept of team development and management is very important. ...
  7. What is Job Analysis?
    Job analysis is a set of steps involved in dividing the requirements of a job. a ...
  8. What is System View?
    There are different management styles. a view of management which considers an organization as a system ...
  9. What is Training Program Design?
    Employees of an organization possess certain skills however it is important for them to polish those ...
  10. What are Undeveloped Events?
    Fault tree analysis is a method to identify and assess the faults within a system and ...
  11. What is Vertical Deployment?
    The concept of total quality management refers to the fact that overall organization is involved in ...
  12. What is Horizontal Deployment?
    The concept of total quality management refers to the fact that overall organization is involved in ...
  13. What are Internal Failure Costs?
    Failure costs are the costs that are associated with product failures. products can fail either at ...
  14. What is Interference Checking?
    A system comprises of a number of parts. these parts work together for the overall system ...
  15. What are Critical Success Factors?
    For quality improvement, there are some factors that must be taken into consideration. these factors show ...
  16. What are Seven Tools of Quality?
    In the efforts to achieve continuous improvement in the processes, some tools and techniques are used. ...
  17. What is Best in Class?
    In benchmarking practices, an organization compares its operations with another firm which is called target firm. ...
  18. What is Business Case?
    In the define phase of dmaic process, the first step is to develop business case. a ...
  19. What are Involuntary Services?
    Just like products, services should also be of high quality. the services are of two types, ...
  20. What is Catchball?
    Catchball is an approach of lean strategy where the ideas regarding strategies are circulated at all ...
  21. What is Complaint Resolution Process?
    It is not possible to have a happy customer every time a product is sold or ...
  22. What is Computer-aided Testing?
    With the increase in technology use, every stage of product development nowadays uses technology. when a ...
  23. What is Contact Personnel?
    Contact personnel are the people that are directly linked to the customers in providing any kind ...
  24. What is Cross Training?
    Employees of an organization possess certain skills however it is important for them to polish those ...
  25. What is Customer Defection?
    Customer defection happens when the customers stop buying the products or services of an organization and ...
  26. What is Design for Remanufacture?
    When designing a product, there are some important considerations. one of them is to make sure ...
  27. What is DMADV?
    Dmadv is a six sigma process improvement technique which is used in relation to design for ...
  28. What is Enterprise Resource Planning System (ERP)?
    The integrative approach allows the organizations to combine all the departments or functions of the organization ...
  29. What is Green Manufacturing?
    Taking the concept of sustainability in consideration, it is important to design processes that meet the ...
  30. What is IDOV?
    Idov is a six sigma process improvement technique which is used in relation to design for ...
  31. What is Lead Time?
    In order to improve a process, the process must be understood first. this understanding can be ...
  32. What is Processing Time?
    Data regarding a process can be collected using value stream mapping. one of the collected information ...
  33. What is Cycle Time?
    Cycle time is the amount of time which shows how often a product is completed in ...
  34. What is Setup Time?
    A facility can produce a variety of products. different machines or different tools of the same ...
  35. What is Available Time?
    An important type of data or information that can be collected through value stream mapping is ...
  36. What is Uptime?
    It does not matter how much time is available within a day. the important consideration is ...
  37. What is Pack Size?
    Value stream mapping not only requires data and information which involves time, but also considers some ...
  38. What is Batch Size?
    An important metric required to develop a value stream map is batch size. batch size is ...
  39. What is Queue Time?
    Sometimes, the work on items or products does not start right away. in this case, the ...
  40. What is Work in Process?
    Some products or items must wait during the production process due to many different reasons. the ...
  41. What are Trends?
    Control charts are used to monitor the processes. different types of control charts can be developed ...
  42. What is Stratification?
    Different types of control charts are used in process monitoring. the data that is measured in ...
  43. What is Fraction Non-Conforming?
    During a process, a large number of products are produced. every product must be produced according ...
  44. What is Defect?
    Generally, a defect is an imperfection, a flaw or a limitation. during production, it is possible ...
  45. What is Process Capability Analysis?
    It is important to identify if the process that is producing the products is capable or ...
  46. What is Process Capability Ratio?
    In order to properly understand if a process is capable or not, there must be a ...
  47. What is Cpk?
    Process capability ratio cp does not consider the process mean in the calculation. however it is ...
  48. What is Defects per Unit?
    Sometimes, the dimensions or characteristics of the products produced by a process cannot be quantified to ...
  49. What is Defect per Million Opportunities?
    In the situations when the numerical measurements of product characteristics cannot be made, attribute data is ...
  50. What is Cusum Chart?
    Control charts are the most basic tools of statistical process control for monitoring processes in order ...
  51. What is Acceptance Control Chart?
    It is necessary to monitor and control the processes that produce products. the aim of process ...
  52. What is Multiple Stream Process?
    There are some situations when the data regarding a process is measured from different sources. the ...
  53. What is Quality Improvement?
    Quality is considered to be one of the most important aspects of a product. a customer ...
  54. What is Quality Engineering?
    There are some characteristics associated with the products that define their level of quality. these characteristics ...
  55. What is Quality?
    Quality is defined as a distinct feature or characteristic that a product or a service possess. ...
  56. What are Specifications?
    Specifications are the requirements that are to be fulfilled by a product or a service. quality ...
  57. What is Nominal Value?
    For every product, a specific measurement is desired which must be fulfilled by the product. this ...
  58. What is Upper Specification Limit?
    The nominal value of a product or a service is the desired measurement which the product ...
  59. What is Lower Specification Limit?
    Specification limits are a range of values between which the products must be produced. specification limits ...
  60. What are Non-Conforming Products?
    Variations can occur in products and processes. there can be two types of variations in processes, ...