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What are Customer Related Results in Total Quality Management? PDF | Download eBooks

Learn Customer Related Results definition in total quality management with explanation to study “What are Customer Related Results”. Study customer related results explanation with TQM terms to review total quality management course for online MBA programs.

Customer Related Results Definition

Customer Related Results Explanation

In the modern world, everything within an organization is done to please the customer. An organization is considered to be a successful one if its customers are satisfied from its products or services. For this reason, organizations focus more on customer related results. These include customer satisfaction or dissatisfaction, customers' perceived quality, customer retention, customer loyalty etc. Also, organizations tend to position themselves against their competitors on the basis of customers' ratings. Customer related results are also important to determine the quality standards of the organization. That is why focus on customer related results is emphasized in different international quality awards evaluation process.

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