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What is After Sale Service in Total Quality Management? PDF | Download eBooks

Learn After Sale Service definition in total quality management with explanation to study “What is After Sale Service”. Study after sale service explanation with TQM terms to review total quality management course for online MBA programs.

After Sale Service Definition

After Sale Service Explanation

After-sale services refer to the support provided to the customer even after the particular product is sold. It includes all the details of the product, the relevant information and guidelines and help to use the product. After-sale services are very important in order to satisfy a customer. The customers associate with the brand which increases brand value and in return, word of mouth publicity is positively achieved. This strategy also helps to retain the customers and keep them connected with the business for a long time. After-sale services normally include installation of a particular product, any needed repairs associated with the product, return or replacement of a defective product, training and guidelines for user etc.

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