What is Baldrige Performance Excellence Program in Total Quality Management?

Learn Baldrige Performance Excellence Program definition in total quality management with explanation to study “What is Baldrige Performance Excellence Program”. Study baldrige performance excellence program explanation with TQM terms to review total quality management course for online MBA programs.

Baldrige Performance Excellence Program Definition

  • Management needs a means for assessing the approaches it has employed to improve operating performance. One of the most powerful self-assessment mechanisms is the Baldrige Performance Excellence Program.

    Managing Quality: Integrating the Supply Chain by S. Thomas Foster



Baldrige Performance Excellence Program Explanation

Quality is not related to the day to day technical issues only rather the management of an organization must take part in improving the overall quality. For this reason, management develop and adopt some approaches for continuous quality improvement within the organization. The organization then assesses its performance in this regard by different self-assessment programs. One of them is Baldrige Performance Excellence Program. Baldrige model involves seven interrelated categories that include leadership, strategic planning, focus on customers, knowledge management (including measurement and analysis), workforce, operations, and results. In addition, the model works under the organizational profile that involves environment, relationships and strategic situations. This program has an international influence and has become a basis for some international quality awards.

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