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What is Chain of Customers in Total Quality Management? PDF | Download eBooks

Learn Chain of Customers definition in total quality management with explanation to study “What is Chain of Customers”. Study chain of customers explanation with TQM terms to review total quality management course for online MBA programs.

Chain of Customers Definition:

  • A philosophy that espouses the idea that each worker's "customer" is the next worker in the chain of people that produce a finished product or service is called chain of customers.

    Managing Quality: Integrating the Supply Chain by S. Thomas Foster

Chain of Customers Explanation:

Chain of customers is the term used for the concept which shows that a worker at the next workstation is the customer of the worker of the previous workstation. This revolves around the idea that everyone has a customer. An organization is a customer of a raw material supplier. The end user is the customer of a finished product or service. In addition to that, every department of an organization has a customer. Departments can act as customers of each other as well. Either a customer is the end user or within the organization, it expects to be served on time with a quality product without defects. For example, in an organization, departments of design, manufacturing and marketing exist. Manufacturing is the customer of design (product is the design), and marketing is the customer of manufacturing (product is the manufactured product).

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