Closed loop Corrective Action Definition and Explanation PDF | Download eBooks
Learn Closed loop Corrective Action definition in total quality management with explanation to study “What is Closed-loop Corrective Action”. Study closed loop corrective action explanation with TQM terms to review total quality management course for online MBA programs.
Closed loop Corrective Action Definition:
Process of ensuring that data and customer feedback are used to improve processes and service is called closed-loop corrective action.
Managing Quality: Integrating the Supply Chain by S. Thomas Foster
Closed loop Corrective Action Explanation:
When feedback from customers is collected regarding any product or service, it is analyzed and areas of improvement in product and service are identified. To incorporate the improvement in product and service, some corrective actions must be taken. The issues or customer complaints are documented and actions are to be taken so that the issues do not happen again. A team is usually in effect to work for gathering complaints and analyze the problems using different tools and techniques and based on the analysis, recommendations are given for the improvement in products and services. This process is called closed-loop corrective action because it is an ongoing process in the form of a loop that results in identifying the areas of improvement.
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