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What is Process Benchmarking in Total Quality Management? PDF | Download eBooks

Learn Process Benchmarking definition in total quality management with explanation to study “What is Process Benchmarking”. Study process benchmarking explanation with TQM terms to review total quality management course for online MBA programs.

Process Benchmarking Definition

Process Benchmarking Explanation

Process benchmarking is a type of benchmarking that involves a company (initiator firm) to collect information regarding different processes from the firm that has the better processes (target firm). The processes that can be studied and compared are technologies of a process, operating systems, flow of different processes, overall operations etc. The process that are compared are not necessarily the technical process. They can be management processes as well. As core processes are crucial to an organization's performance, so the improvement in core processes is very important. A firm can compare its processes with the best practices and pinpoint where it lacks behind and what can be improved in order to compete well in the industry.

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